Terms and Conditions

Last updated: 7/22/26

Terms and Conditions

This Service Agreement ("Agreement") is made between Single Step Solutions Inc. ("Company") and the Client ("Client"). Work will be performed in a timely and professional manner consistent with standard industry practices. By requesting, approving, or accepting appliance repair or refrigeration services, the Client agrees to the following terms and conditions.

1. Scope of Work, Diagnostic Fee & Special Orders
‍ The Client agrees to pay the initial diagnostic fee for inspecting and evaluating the appliance. Upon authorization, the scope of work is strictly limited to the specified repair and parts listed on the invoice. Special-order items or electronic control components once opened or installed are non-refundable.
‍2. Warranty Coverage & Limitations• Scope of Coverage: Warranty coverage (if any) will be stated explicitly on the invoice. Warranties apply strictly to the specific parts installed and direct labor performed by the Company, are non-transferable, and apply only to the original Client.
‍• Exclusions from Warranty: Warranty coverage is voided and does not apply to damages or defects resulting from: (a) misuse, neglect, abuse, or unauthorized repairs/modifications by third parties; (b) environmental causes including power surges, lightning, pests, water leaks, fire, flooding, or acts of nature; (c) normal wear and tear, rust, corrosion, or dirt/debris buildup; or (d) failure of pre-existing, non-serviced components.
‍• Unrelated / Subsequent Component Failures: Modern and aging appliances consist of multiple independent electro-mechanical systems. Repairing one component does not prevent unrelated parts from failing. If an unrelated component fails after service, it constitutes a distinct issue requiring a separate diagnostic and repair estimate.
Partial Refund / Service Credit Policy for Secondary or Recurrent Failures
• Unrelated Component Failure: If an unrelated component fails within thirty (30) days of completed service and the Client elects not to proceed with secondary repairs, the initial diagnostic fee and installed part costs remain non-refundable. However, at the Company's sole discretion, a partial refund or credit toward the labor portion of the original repair may be granted to assist the Client.
• Recurrent Failure on Aging Equipment: If a previously repaired issue recurs within the warranty period, but the Company determines that further repair is non-viable due to the age, overall mechanical decline, or systemic failure of the unit, or if the Client chooses to replace the appliance rather than attempt additional repairs, the Company may issue a partial refund of the labor fee or credit the original repair labor toward a replacement unit/service call fee. Diagnostic and installed parts fees remain non-refundable.

3. Limitation of Liability & Food Spoilage Disclaimer
‍ To the fullest extent permitted under Massachusetts law, the Company's maximum aggregate liability for any property damage, claims, or losses shall be limited to the total amount paid by the Client for the specific service rendered, or the limits of the Company's commercial liability insurance. The Company is NOT liable for food loss or spoilage resulting from equipment failure before, during, or after service. The Company is not responsible for pre-existing conditions or secondary damage caused by external plumbing/electrical supply faults.

4. Payment Terms, Late Fees & CollectionsPayment in full is due upon completion of service unless prior written terms are established. Overdue balances shall accrue interest at 1.5% per month (18% per annum) or the maximum legal rate under Massachusetts law. A $50 returned check fee applies to all uncollected payments. The Client agrees to pay all reasonable costs incurred to collect overdue balances, including agency fees, court costs, and attorney fees.

5. Access, Work Environment & Photo Documentation.
‍ The Client must provide clear, safe, and unobstructed access to the equipment. Additional fees may apply or service may be suspended if access is unsafe, restricted, or obstructed. The Client authorizes Company technicians to take pre-repair and post-repair photographs of the equipment and surrounding work space to document site conditions and pre-existing damage.

6. Completion & Final Acceptance
Signing the invoice or authorizing payment confirms satisfactory completion and acceptance of the work performed. Any subsequent service requests for different symptoms or components will require a new service order.

7. Governing Law & Informal Resolution Requirement
This Agreement is governed by the laws of the Commonwealth of Massachusetts. The Client agrees to contact the Company directly and make a good-faith effort to resolve any concerns or billing disputes prior to initiating credit card chargebacks, formal claims, or legal actions.

8. Website Use
You agree not to:
▪️ Use the website for unlawful purposes
▪️ Attempt to gain unauthorized access to systems or data
▪️ Interfere with website functionality
▪️ Submit false or misleading information

9. Intellectual Property
All website content, including logos, text, graphics, and images, is the property of Single Step Solutions INC unless otherwise noted.
You may not copy, reproduce, or distribute website content without written permission.

10. Third-Party Services
Our website may integrate third-party tools or services, including payment processors, maps, scheduling systems, or analytics providers.
We are not responsible for third-party services or websites.

11. Changes to These Terms
We reserve the right to update these Terms at any time. Updated versions will be posted on this page with a revised effective date.