These Terms and Conditions (“Terms”) govern your use of the website operated by Single Step Solutions INC (“Company,” “we,” “our,” or “us”) and any appliance repair services we providein Massachusetts. By using this website or booking services, youagree to these Terms.

1. Services
We provide appliance diagnosis, repair, maintenance, and related services for residential and/or commercial customers in Massachusetts.
Service availability may vary by location.

2. Estimates and Pricing
Any estimates provided through the website, by phone, or by email are non-binding until a technician evaluates the appliance.
Final pricing may vary based on:
▪️ Appliance condition
▪️ Parts required
▪️ Labor involved
▪️ Additional issues discovered during service

3. Appointments and Cancellations
Customers are responsible for providing accurate contact and service information.
If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance.
We reserve the right to charge a service fee for missed appointments or late cancellations.

4. Payments
Payment is due upon completion of services unless otherwise agreed in writing.
We may accept:
▪️ Credit cards
▪️ Debit cards
▪️ Cash-Checks
▪️ Online payments
Returned checks may be subject toadditional fees.

5. Warranties
Single Step Solutions INC provides alimited 2-month warranty on parts and labor unless otherwise specified in writing.
Warranty coverage does not apply to:
▪️ Misuse or abuse-Improper installation by others
▪️ Normal wear and tear
▪️ Pre-existing conditions
▪️ Manufacturer defects outside our control
▪️ Natural disasters
Any warranty terms should be confirmed in writing at the time of service.

6. Limitation of Liability
To the fullest extent permitted by Massachusetts law, Single Step Solutions INC shall not be liable for:
▪️ Indirect damages
▪️ Incidental damages
▪️ Consequential damages
▪️ Loss of use
▪️ Loss of food, income, or business opportunities
Our total liability shall not exceed the amount paid for the specific service provided.

7. Website Use
You agree not to:
▪️ Use the website for unlawful purposes
▪️ Attempt to gain unauthorized access to systems or data
▪️ Interfere with website functionality
▪️ Submit false or misleading information

8. Intellectual Property
All website content, including logos, text, graphics, and images, is the property of Single Step Solutions INC unless otherwise noted.
You may not copy, reproduce, or distribute website content without written permission.

9. Third-Party Services
Our website may integrate third-party tools or services, including payment processors, maps, scheduling systems, or analytics providers.
We are not responsible for third-party services or websites.

10. Governing Law
These Terms shall be governed by and interpreted under the laws of the Commonwealth of Massachusetts.
Any disputes arising from these Terms orour services shall be resolved in the appropriate courts located in Massachusetts.

11. Changes to These Terms
We reserve the right to update these Terms at any time. Updated versions will be posted on this page with a revised effective date.

12. Contact Us
Single Step Solutions INC
64 Fitzgerald Street
Randolph, MA 02368
(617) 762-8695
office@singlesteprepair.com