Welcome to Single Step Solutions INC (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.singlesteprepair.com and use our appliance repair services in Massachusetts.
If you do not agree with the terms of this Privacy Policy, please do not use the website.
1. Information We Collect
We may collect the following types of information:
Personal Information
▪️ Name
▪️ Phone number
▪️ Email address
▪️ Service address
▪️ Billing address
▪️ Information about your appliance or repair request
Automatically Collected Information
When you visit our website, we may automatically collect:
▪️ IP address
▪️ Browser type
▪️ Device information
▪️ Pages visited
▪️ Date and time of visits
▪️ Cookies and usage data
2. How We Use Your Information
We may use your information to:
▪️ Schedule and provide repair services
▪️ Respond to inquiries and customer support requests
▪️ Send appointment confirmations and updates
▪️ Improve our website and services
▪️ Process payments
▪️ Comply with legal obligations
▪️ Prevent fraud or misuse of our services
3. Sharing of Information
We do not sell your personal information. We may share information with:
▪️ Payment processors
▪️ Website hosting providers
▪️ Scheduling or CRM software providers
▪️ Contractors or technicians performing services on our behalf
▪️ Government authorities when required by law
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic.
You can usually modify your browser settings to decline cookies.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet is completely secure.
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
7. Children’s Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children.
8. Massachusetts Residents
If you are a Massachusetts resident and have questions about your personal information, you may contact us using the information below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy, contact us:
Single Step Solutions INC
64 Fitzgerald Street
Randolph, MA 02368
(617) 762-8695
office@singlesteprepair.com